FAQs

HAVE A QUESTION

Products

Does ii99 have lenses for astigmatism?

No, ii99 doesn’t provide lenses for astigmatism. Please kindly check your prescription before purchasing.

Why is the actual look different from website photo display?

The actual wearing effect might vary mainly due to the difference in original eye color and iris pattern. Other factors such as lighting, camera filter, eye shape, etc., might cause differences as well.

How to order if my two eyes have different power?

Please add two boxes, each of a different diopter, to suit your need.

Does ii99 have farsighted lenses?

No, ii99 doesn’t provide farsighted lenses. Please kindly check your prescription before purchasing.

When will the lenses expire?

You can find the manufacturing date and expiration date on the packaging.

Wear & Care

What to do before wearing contact lenses?

Before touching your contact lens, please make sure your hands are clean and dry. For non-daily disposable, please soak the lenses in multi-purpose contact lens solution for at least 8 hours before the first time wearing. Rub and rinse the lenses with contact lens solution before and after using. Before putting them in, kindly check the shape of the lens to make sure it has not turned inside out.

Why is my vision blurry with contact lenses on?

There are two possible reasons. 1. Check if you have purchased the correct diopter and base curve according to prescription. 2. Check the shape of the lens to make sure it has not turned inside out, otherwise, it will cause discomfort, and will move around when you blink.